All sales are final and no refunds will be made. Requests for replacement of any item damaged on arrival must be made within 48 hours of product delivery to contact@galesburgcitytours.com. 

 

Please note that products damaged by misuse, mishandling, or poor maintenance shall not qualify for replacement. Personal taste or change of mind does not qualify for replacement either. 

 

To request a replacement of any items damaged upon arrival, include photos of the items you received and the package's cover and shipping label in your email to better assist you. 

 

We use USPS for all of our shipping.  Pre-orders will be shipped on Wednesday, November 29, 2023.

 

Estimated Time Of Arrival

2-5 business days, however, the estimated delivery time for your order will depend on your location. 

 

While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

 

Order Tracking

Please allow 3 business days for USPS to scan your package into their system. If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the USPS tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

 

Incorrect Address

Make sure you provide the correct address at checkout because:

 

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 
• We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
• For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
• If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Galesburg City Tours & Travel Co and if you have any questions, please don't hesitate to contact us at: contact@galesburgcitytours.com